How do Call transfers work ?

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        Unlike Call Forwarding that set into our switch you may program call transfer on your phone. There are three types of call transfers: Call Forwards All (Permanent moved 302 transfer), Blind transfer and Attended transfer. All transfers are enabled on your phone and should be supported by your VoIP device. Transfers may be differently implemented into different VoIP equipment and Australian Phone Company cannot guarantee compatibility with every single device for all types of transfers.

• Call Forwards All (Permanent moved 302 transfer) - Is used when you temporary move away from your extensions and would like to receive all incoming calls on another extension or mobile (landline) number. This transfer forwards all incoming calls and don't allow any Voice mails or conditional forwarding. Regardless that is a easy way to forward all calls we recommend to use next Call Forward feature in our switch to remove equipment dependency and allow Voice mail and conditions.

To set Call Forwards all you need to dial next service numbers:

     *72 Call Forward All Activate - User will be prompted to enter a number where Calls should be forwarded unconditionally. Call state Before will be set with External number.

      *73 Call Forward All Deactivate - Disables unconditional forward.

     *52 Call Forward No Answer/Unavailable Activate - User will be prompted to enter a number where Calls should be forwarded when called Device is unreachable. Call state No Answer will be set with External number.

      *53 Call Forward No Answer/Unavailable Deactivate - Disables No Answer forward.

     *90 Call Forward Busy Activate - User will be prompted to enter a number where Calls should be forwarded when Device is busy. Call state Busy will be set with External number.  

      *91 Call Forward Busy Deactivate - Disables Busy forward.

All changes made by calling to these extensions are visible in Device Call Flow page and can be changed manually when needed.

• Blind transfer - Is used when call already answered on extension or you need to forward outgoing call to another number. Call is unconditionally forwarded and cannot be recovered if another subscriber is not available.

• Attended transfer - Is the most popular type of transfers. Used when during conversation you dial another extension or subscriber number (another party is listening music on hold during this time) and once another subscriber answered you may complete call transfer or recover original call.

Call transfer may be done only once with call.

Payments with call transfers: (Transfer is always paid by initiated subscriber)

Case 1:

Local user 101 calls outside to international number and after 30 seconds user 101 transfers call to another outside Australian mobile number. Call ends after 40 seconds. User 101 will be billed for 110 seconds (70 seconds for international call (30 seconds before transfer and 40 seconds after transfer) and 40 seconds for Australian Mobile call).

Case 2:

Local user 101 calls to local user 102 and after 30 seconds user 101 transfers call to outside international number. User 102 talks for another 20 seconds. User 101 will be billed for 20 seconds.

Call transfer must be supported by your VoIP phone, please refer to your device manual to activate it.