Remote Hands
Remote Hands Support
Remote Hands Support is a professional service provided by our Customer Support Team when a customer's VoIP equipment (PBX) installation, configuration, provisioning, or troubleshooting is required. While standard support requires only general advice regarding your settings, Remote Hands allows you to get professional service when we log in remotely (via TeamViewer or similar Remote Admin Program) to your PBX or equipment and perform remote configuration/troubleshooting. All job is done by qualified VoIP engineers with extended experience and certifications for a number of platforms.
Supported Platforms:
- Asterisk family (FreePBX, Elastix)
- 3CX PBX (Any instances: Local Windows/Debian, Google Cloud, AWS)
- Yeastar PSE, PCE editions
- Kazoo 2600Hz
- Different models of VoIP phones, ATA
Performed Tasks:
- System remote installation, initial configuration, initial tuning
- SIP Trunk Initial Setup, Inbound/Outbound Rules settings
- Extensions, Dial Plan Configurations, IVR, Ring Group, Routing Rules Settings
- Call flow, performance troubleshooting (Cannot make or receive calls, low quality, silent calls, etc..)
We cannot touch:
- Your network elements: Switches, Routers, Firewalls, Modems, etc..
- Your PC environment: Operating System, DNS, DHCP, Partition settings
Book a job now:
| Duration | Typical Performed Activity | Price | Book |
| 15 min. | Simple SIP Trunk settings in Asterisk, 3CX, Routing Rules setup, Test Call | $30 AUD |
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| 30 min | Complex PBX Setup with SIP Trunking, Multiple Extensions, Ring Groups/Call Queue, Complex Rules setup | $50 AUD |
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| 1 Hour | 3CX or Yeastar PBX installation, Initial Setup, Test Call | $75 AUD |
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| 8 Hours | Compex PBX Setup: Kazoo 2600hz, or 3CX/FreePBX with multiple extensions and Complex Routing Scenarios. 1 Hour skill up and Q/A with Customer | $550 AUD |
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