Remote Hands
Remote Hands Support
Remote Hands Support is a professional service provided by our Customer Support Team when a customer's VoIP equipment (PBX) installation, configuration, provisioning, or troubleshooting is required. While standard support requires only general advice regarding your settings - Remote Hands allows you to get professional service when we log in remotely (via TeamViewer or similar Remote Admin Program) to your PBX or equipment and perform remote configuration/troubleshooting. All job is done by qualified VoIP engineers with extended experience and certifications for a number of platforms.
Supported Platforms:
- Asterisk family (FreePBX, Elastix)
- 3CX PBX (Any instances: Local Windows/Debian, Google Cloud, AWS)
- Kazoo 2600hz
- Different models of VoIP phones, ATA
Performed Tasks:
- System remote installation, initial configuration, initial tuning
- SIP Trunk Initial Setup, Inbound/Outbound Rules settings
- Extensions, Dial Plan Configurations, IVR, Ring Group, Routing Rules Settings
- Call flow, performance troubleshooting (Cannot make or receive calls, low quality, silent calls, etc..)
We cannot touch:
- Your network elements: Switches, Routers, Firewalls, Modems, etc..
- Your PC environment: Operational System, DNS, DHCP, Partitions settings
Book a job now:
| Duration | Typical Performed Activity | Price | Book |
| 15 min. | Simple SIP Trunk settings in Asterisk, 3CX, Routing Rules setup, Test Call | $30 AUD |
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| 30 min | Complex PBX Setup with SIP Trunking, Multiple Extensions, Ring Groups/Call Queue, Complex Rules setup | $50 AUD |
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| 1 Hour | 3CX or FreePBX installation, Initial Setup, Test Call | $75 AUD |
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| 8 Hours | Compex PBX Setup: Kazoo 2600hz, or 3CX/FreePBX with multiple extensions and Comlex Routing Scenarios. 1 Hour skill up and Q/A with Customer | $550 AUD |
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